Every rug is made to order in Morocco. Please allow approximately 20–40 days from order to delivery. This estimated total timeframe includes handmade production and shipping and can vary slightly with size, complexity and destination.

Yes. Our rugs are made by hand in Morocco through the cooperative we work with. Natural variations in weave, pile, edges and pattern are part of the character of handmade work rather than machine-made uniformity.

Yes. For a bespoke request, you can send us your preferred dimensions, color direction, pattern references, pile preference and tassel preference. Visit our Customize Your Rug page or contact us with your brief.

For designs listed in our shop, choose the available size, pile and tassel options on the product page and complete your order through secure checkout. For a bespoke size or design request, contact us first so we can confirm the details and price.

Our current rug collection is built around wool rugs made by hand in Morocco. Please check the individual product description for the details of the design you are considering, or contact us if you want to confirm a specific material or finish.

Available options depend on the product. Current product selectors may include Low, Cut and Plush pile options. If you are unsure which finish is right for your room, contact us before ordering and we will help you choose.

Because every rug is handmade, small natural variations can occur. Before dispatch, you can request a video call to view the finished rug and give your final visual approval. This does not affect any rights you may have if the rug arrives damaged, defective, incorrect or materially different from what you ordered.

We ship to the destinations currently enabled at checkout. Shipping rates are calculated according to your destination, and a tracking number is provided after dispatch.

Import rules and charges can vary by destination. Any applicable duties or taxes shown or collected at checkout will be presented there; for destination-specific questions, contact us before ordering.

If your rug arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible with the order details and photos so we can review the issue. For any other return or cancellation question, contact us before sending the rug back.