1. Production and Delivery Time

MoroccoWoven rugs are handmade and many are produced after your order is confirmed.

Please allow approximately 20–40 days from order to delivery.

This estimate includes:

• handmade production;

• preparation;

• dispatch;

• transportation.

This is an estimated timeframe and not a guaranteed delivery date.

2. Shipping Destinations

We ship to destinations that are available through our Shopify checkout.

If your country cannot be selected during checkout, please contact us before ordering.

3. Shipping Charges

The shipping rate displayed at checkout is the applicable shipping charge for your order.

Where free shipping is available, this will be clearly shown during checkout.

No undisclosed shipping charge will be added after your purchase is completed.

4. Tracking

Once your order has been dispatched and tracking becomes available, we will provide a tracking number or tracking link.

Carrier tracking updates may take some time to appear after dispatch.

5. Delivery Delays

Delivery times can vary because of:

• handmade production;

• destination country;

• carrier operations;

• customs clearance;

• public holidays;

• weather;

• transportation disruptions;

• other circumstances outside our reasonable control.

If a significant unexpected delay affects your order, we will make reasonable efforts to assist you.

6. Customs, Duties and Taxes

International orders may be subject to:

• import duties;

• customs charges;

• local taxes;

• handling fees.

Unless your checkout, order confirmation or a written agreement expressly states that these costs are included, they may be the customer's responsibility.

Customs rules vary by country.

7. Correct Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that the carrier can change the address.

8. Failed Delivery

If a package cannot be delivered because of:

• an incorrect address;

• an unavailable recipient;

• failure to collect the shipment,

the carrier may return the package.

Contact us if this happens so we can review the available options.

9. Lost or Damaged Shipments

If your package appears lost or arrives damaged, contact:

makachraa@gmail.com

Please include your order number and photographs where appropriate.

We will review the situation and provide any remedy required under applicable consumer law.

10. Video Approval Before Shipping

Customers may request an optional video call before dispatch to view their finished rug.

Video approval does not remove or limit your rights if the rug later arrives damaged, defective, incorrect or materially different from your order.

11. Contact

MoroccoWoven
Email: makachraa@gmail.com